Last Updated: August 29, 2026
At KOILAGER, we want you to have a positive experience with our products. This Return & Refund Policy explains how returns, refunds, replacements, and order-related issues are handled.
1. Purchases Through Third-Party Marketplaces
KOILAGER products may currently be purchased through third-party marketplaces, including Temu.
If you purchase a KOILAGER product through a third-party marketplace, your return, refund, cancellation, replacement, and dispute rights are governed by the applicable marketplace’s policies and the terms presented during checkout.
For purchases made through Temu, please use the applicable Temu order and customer support system to request a return or refund.
KOILAGER does not control the independent return, refund, or dispute policies of third-party marketplaces.
2. Purchases Made Directly Through KOILAGER
If direct online purchasing becomes available through KOILAGER.com, purchases made directly through our website will be subject to the return and refund terms presented at checkout and the policy applicable to the product and order.
This policy may be updated when direct online purchasing becomes available.
3. Damaged or Defective Products
If your KOILAGER product arrives damaged, defective, or does not function as described, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Your order number
- A description of the issue
- Photos or videos showing the problem
- Photos of the product packaging, when relevant
- Any other information reasonably necessary to assess the issue
If your order was placed through a third-party marketplace, we may direct you to that marketplace’s return or refund process.
4. Wrong or Missing Items
If you receive an incorrect item or your order appears to be missing an item, please contact the platform or seller through which the purchase was completed.
For third-party marketplace purchases, the marketplace’s order-resolution process will generally apply.
5. Change of Mind
Returns due to a change of mind, ordering the wrong product, or no longer needing the product are subject to the return policy of the marketplace or sales channel through which the purchase was made.
For purchases made directly through KOILAGER.com in the future, applicable return eligibility and conditions will be displayed as part of our direct purchase terms.
6. Refunds
Approved refunds are normally issued through the original payment method or according to the procedures of the platform through which the purchase was made.
For third-party marketplace purchases, KOILAGER does not directly control the timing or processing of refunds.
Refund processing times may vary depending on the payment provider, marketplace, bank, or financial institution.
7. Exchanges and Replacements
Depending on the circumstances and the applicable sales channel, a defective or damaged product may qualify for a replacement instead of a refund.
Replacement availability may depend on product inventory and the policies of the marketplace or seller.
8. Return Shipping
Return shipping responsibilities and costs may vary depending on the reason for the return and the platform through which the product was purchased.
For purchases made through a third-party marketplace, the marketplace’s return-shipping rules will apply.
9. Order Cancellation
If you wish to cancel an order, cancellation requests should be submitted through the platform where the purchase was completed as soon as possible.
For purchases made through Temu, please follow the cancellation procedures available through your Temu account.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return policy may apply instead.
10. Final Sale or Non-Returnable Items
Certain products or purchases may be subject to restrictions on returns or refunds depending on the applicable marketplace, product condition, or applicable law.
Any applicable restrictions will be communicated through the relevant purchasing platform or checkout process.
11. Fraudulent or Abusive Returns
KOILAGER reserves the right, to the extent permitted by applicable law, to investigate and refuse requests that appear to involve fraud, abuse, repeated misuse of return policies, or other improper activity.
This does not affect any rights that cannot legally be excluded or limited.
12. Contact Us
If you have questions about a KOILAGER product or need assistance with an order, please contact us through our Contact Us page.
For purchases made through a third-party marketplace, please include your marketplace order number when contacting the applicable seller or support team.
Email: info@koilager.com
13. Policy Updates
KOILAGER may update this Return & Refund Policy from time to time as our products, purchasing options, payment methods, and services change.
Any updates will be posted on this page with a revised “Last Updated” date.
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